My car has been damaged

What does Fair Wear and Tear mean?

Bumps in the car? Fear not!

Most people have probably heard stories about hefty extra bills when returning a leased car. Often from someone who knows someone... However, when you subscribe to a car with :Dribe, you should be able to use the car as your own – without fearing unpleasant surprises when you return it. That's why you'll find a "Damage Assessor" in your :Dribe car. The Damage Assessor is your tool to check if damage falls under Fair Wear and Tear (also known as a car ding)

Use the car, it's yours

There's nothing worse than paying for a car you're afraid to use. That's why we've created this page to make it easy to understand everything about car damages. We've also provided you with a tool that you always have with you in the car to assess if a damage falls within the framework of our Fair wear & tear principles.

Fair Wear and Tear, in short

In the guide, you'll learn about:

  • What is acceptable and unacceptable regarding condition and damages

  • What to pay attention to when inspecting your Ride's exterior, interior, and other parts of the car

  • Specific criteria for acceptable and unacceptable damages and condition

  • Guidelines for damage prices.

In short, the guide gives you an overview of our expectations for the car's condition when you return it.

The first three Fair scratches are on us

On average, there are 1.5 damages per car when returned. But we cover the first three, so you can feel at ease when using your car.

Accompanied inspection

Join us when we inspect your car. When you return your car for the first time, it's nice to have the extra assurance of how we inspect your car. That's why you can book a time for an accompanied inspection. We will go through the car with you. Please note that an accompanied inspection can only be booked at the Søborg location. You can book an inspection of your car with us through Customer Care at the number +45 70 23 74 23. Remember to book at least 24 hours before returning the car. Please be aware that a stone chip is considered fair if it's in the paint, while stone chips in the glass need to be repaired. Also, it's essential to remember that the car should be cleaned before your accompanied inspection.

If a damage costs money

As shown in the video above, unfortunately, not all damages are considered fair wear and tear. In such cases, the insurance will cover it. You'll pay a deductible for the damage unless the cost of repairing the damage is less than the deductible. For example, a puncture costs less than the deductible, and you'll only pay the puncture's cost. Damages must always be repaired before you return the car, just as if you owned the car. Damages due to neglect are not covered by the insurance. For example, if you've smoked in the car, we'll have to thoroughly clean the car and the air filters. The expenses for this will be passed on to you as the driver of the car. You can find the overview of fees for neglect here. It's essential to emphasize that fees and extra expenses related to repairing damages or neglect are NOT a source of revenue for :Dribe.