Expected condition upon Drop off
Are you uncertain about the expectations for your car's condition upon return? At :Dribe, we have a Fair Wear & Tear principle, but for the sake of transparency, we've categorized the condition of the car into two categories: "acceptable damages" and "non-acceptable damages."
Here you can read more about our Fair Wear and Tear policy.
Repair of damages falling under the 'Non-Acceptable' category will be billed to you as the user, in accordance with the applicable deductible or the price list.
Fees and possible additional costs
Our guidelines, policies and rules for :Dribing are crucial, and naturally, we expect our customers to adhere to them. Failure to do so may lead to costs or losses on our part. Here's an overview of the worst-case fees you might incur if you don't use the car as intended.
That being said, it's important to emphasize that fees are not and will never be a source of revenue for :Dribe. The amounts below are determined based on the direct costs we incur in each situation or the indirect losses resulting from a car's underutilization. For instance, if a car is returned with damages and needs to be repaired.
Standard prices for repairing minor damage and missing items
Price incl. VAT
Absence from an accompanied review when handing over the Vehicle
Including cancellations less than 24 hours before the scheduled review. If the :Driber is more than 10 minutes late for the agreed time, it is considered a no-show and the :Driber will be charged the fee. The review will not be completed.
The price covers superficial scratches which can be polished away without repairing the paintwork. If a scratch can be marked with a fingernail or has a different color to the car's paintwork, it is paint damage and the scratch is treated as an insurance claim. One element is understood as one area. That is for example one door, one screen, the bonnet or the roof. If the same scratch extends over several areas, such as both the door and screen, in the example given, DKK 750 will be charged twice.
750 DKK pr. area
Dent without associated paint damage and/or scratches. The dent should have a soft shape, without sharp edges, and must not be pointed or V-shaped. If the dent is located on a 'ridge' or panel edge, such as a door, fender, or hood, the dent cannot be pulled out, and the damage will be treated as an insurance case.
As a :Driber, you have the option to have the stone chip repaired during the rental period. You can contact CarGlass directly and schedule an appointment with one of their mobile technicians here. If the stone chip can be repaired, it's free of charge, but if the windshield needs to be replaced, a deductible of 1,000 DKK will be charged to you. The repair technician assesses whether the stone chip can be repaired or if the windshield needs to be replaced."
The glass chip coverage only applies to the windshield in the event of stone chips. Theft, vandalism, etc. are not included. Furthermore, side windows, rear window, and glass roof are also NOT covered by the reduced deductible. Therefore, it is exclusively for the windshield in the case of stone chips where a repair is not possible.
NOTE! The deductible for a cracked windshield is 1,000 DKK, which can be charged to the user if the windshield cracks during repair after returning.
Repairing of stone chips on the paint.
Minor paint damage, such as that caused by stone chips against the bodywork. When a stone chip exceeds 1 cm, it will turn into a scratch and be treated as an insurance case.
Puncture / damage to the tire
If the car is returned with tires that are losing air and/or are punctured, a fee for repairing the tire will be applied. The fee does not cover consequential damages to, for example, the rim, which result from driving with low tire pressure or a punctured tire. If consequential damages occur, the damage will be treated as an insurance case, and the customer will be charged the daily rate or deductible for the repair.
NOTE! Associated rim damages (beyond Fair, Wear and Tear) as well as damages resulting from driving with low tire pressure or a flat tire are not included in the price. These damages are considered improper vehicle maintenance.
2.000 kr. /each tire
Wheel damages beyond what is allowed in Fair, Wear and Tear, which permits 1 scratch of maximum 1 cm. It is a prerequisite that the damage can be repaired and is not of such extent that it requires a replacement of the wheel. The pricing covers both alloy wheels and 'two-colored' wheels. Likewise, the damage must only involve the wheel and not the tire. Damages to tires are settled separately and are not included in the standard price.
2699,- /each rim
Missing hat shelf
If the hat shelf is missing at drop off, you will be charged the giving price.
Missing Charging cable
If the charging cable is missing at drop off, you will be charged the giving price.
Administration (Collection of public fees, parking fines, etc.): 299 DKK per item.
Young driver insurance (users and co-drivers under 26 years): 200 DKK per 30 days.
For a lost Clever charging card: 199 DKK.
For failure to return the Ride at locations other than the designated drop-off point provided by Dribe + transportation to Dribe's location (applicable to cars in both the "Everyday Ride" and "Day2Day Ride" categories): 1,499 DKK + transportation costs (4,499 DKK).
For late return of the Ride upon expiration of the rental agreement due to "expiry date / lease end" after prior requests and demands for return from Dribe: 1,999 DKK + 30 days' rental.
For breach of the rental agreement or the general rental terms, not already covered separately by the above fees, resulting in costs for Dribe: 2,999 DKK.
First reminder for missed payment: +100 DKK. Second reminder for missed payment: +100 DKK.
If a bill is not paid within the deadline specified in the second reminder, the case will be referred to external debt collection, which may impose additional fees in accordance with applicable laws.
If you fail to uphold the condition of the car or rental agreement
Purchase of final cleaning (can be added in the app): 399 DKK including VAT.
At Drop off, if the car is not returned washed and cleaned inside (standard cleaning): 1,499 DKK including VAT.
At Drop off, if the car is not returned washed and cleaned inside and requires professional cleaning: 3,699 DKK including VAT.
Professional cleaning if there have been pets in the car (including cabin cleaning and air conditioning system): 3,449 DKK.
Professional cleaning for tobacco smoke or other air/odor issues requiring cabin and air conditioning system cleaning: 4,999 DKK.
At drop-off, if the car is not returned with a full tank: 499 DKK.
At drop-off, if the car is not equipped with the correct seasonal tires: 999 DKK.
At drop-off, if the car is returned with insurance damages that have not been repaired and/or reported to the insurance company: 999 DKK.
Damages will be subject to a deductible of 5,000 DKK according to insurance policy, but will be charged separately.
At drop-off, if the car is returned with insurance damages that have not been repaired but have been reported to the insurance company: 749 DKK.
Damages involving an insurance claim will be subject to a deductible of 5,000 DKK according to insurance policy, but will be charged separately.
At drop-off, if a key is missing: 3,499 DKK per key.
For cancellation of your booked car in the "Everyday Ride" category more than 30 days before pick up: 25% of the rental fee for a 30-day rental.
For cancellation of your booked car in the "Everyday Ride" category less than 30 days before pick up: 100% of the rental fee for a 30-day rental.
Cancellation insurance (can be added in the app): 499 DKK.
4.1 We have the possibility to make changes to prices, fees, and other terms in specific situations. Unfortunately, it's not possible to provide an exhaustive list, but here are examples of some of the situations where we have the possibility to change prices:
External Costs. Our pricing depends on the prices and costs we incur for the purchase of the vehicles you can rent through Dribe. A higher purchase price may result in potential price increases for you when renting a vehicle. It can also include costs from other external parties in connection with Dribe's provision of services to our customers, such as fees for providing payment solutions, increases in interest costs, or increases from other distributors.
Inflation. If prices in society as a whole increase, it affects our costs, and we may therefore need to adjust our prices in line with inflation. We chose to set society's prices as of January 1, 2017, to index 100 and can adjust our prices based on the general price development in society from that point onward. If the price changes, we will adjust it based on one or more of the common price indices compiled by recognized external institutions. This means that if inflation has been, for example, 5% overall from 2017 to 2019, we can adjust the price by 5% in 2019 relative to 2017.
Changed Legislation, Regulation, or Practice. The taxation of cars is regulated by legislation and other rules that frequently change. Such changes or, for example, a new legal practice or administrative practice may require us to change terms and prices.
Product Changes. A change in one of :Dribe's products may result from altered fundamental assumptions for the product. This could be due to changed legislation, altered customer preferences, or competitive conditions. It might also be because demand no longer supports offering a product in its current form.
Incentive for More Efficient Customer Behavior. Administering membership agreements, rental agreements, or related special services may result in unforeseen internal or external costs that can be directly attributed to delivery under a customer's membership or rental agreement. In this context, it may be necessary to make changes to prices and terms that create incentives for Dribe's customers to choose more efficient economic solutions.
What does my insurance cover?
Your insurance includes comprehensive and liability insurance, but you yourself are liable for damages up to the excess amount. However, the excess is limited to a maximum of DKK 5,000 per damage.
Deductible of DKK 5,000
Our "Assisted Inspection" service is designed for those who wish to be present throughout the process as we inspect the car for damages. The process remains the same whether you are there or not.
Remember, the assisted inspection can only be ordered at the Søborg location.
How it works
When you're ready to return your car, simply book an appointment for an assisted inspection. You can do this directly in the app under "My Ride" and "Assisted inspection".
Arrive at the location
On the day of your assisted inspection, you show up at the location. The inspection takes approximately 30 minutes. Make sure, the car is cleaned before your scheduled appointment.
During the inspection, our experts will provide you with personal guidance, answer your questions and ensure that all necessary steps are followed.
Our experts will carefully assess the condition of the car and note any wear and tear that has occurred during your subscription. This assessment will be documented in a comprehensive report for the sake of transparency, which you will receive after the inspection.