Which damages are acceptable and which are not?
Here's an overview of our expectations regarding the car's condition upon return. To provide you with the best possible understanding, we've divided the condition and damages into two categories: 'Acceptable' and 'Not Acceptable.' Repairs for damages categorized as 'Not Acceptable' will be billed to you as the user, according to the applicable deductible or price list.
The overview of the two categories is shown below
Exteriour
Acceptable | Not Acceptable |
Stone chips in the paint up to 0.5 cm that can be removed by mechanical polishing. | Stone chips in the paint over 0.5 cm in length or if the stone chip is combined with a dent. |
Individual and superficial scratches on the paint up to 2.5 cm. | Excluding scratches that have penetrated the paint, can be felt with a fingernail, and/or have a color different from the car's paint. |
Dents up to 2 cm in diameter. | Excluding dents with associated paint damage and/or scratches. The dent's shape must be soft and not pointed or V-shaped in depth. Dents with a pointed or sharp edge on the dent outline are also excluded. |
Damage to wheel rim, wheel flange, and alloy up to 1 cm long. | Damage to wheel rim, wheel flange, and alloy longer than 1 cm. |
Damage to tires. Damage to glass.** |
* Up to three damages in the "Acceptable" category/fair, wear and tear are accepted. Read more about fair wear and tear here. If the number of damages in fair, wear and tear exceeds three, the cheapest damages will be accepted without charge, and the rest will be billed according to the price list. ** There's coverage for stone chip repairs unless the windshield needs replacement. If the windshield needs replacement, there's a 1,000 kr. deductible. The damage must be repaired before returning the car to Dribe, or you'll be charged according to the price list. The repair technician determines whether the windshield can be repaired or needs replacement during the inspection of the damage.
Interiour
Acceptable | Not acceptable |
Upholstery (both leather and fabric) that is intact. | Upholstery (both leather and fabric) that is not intact. |
Interior lining and instrumentation that is intact. | Interior lining and instrumentation that is not intact. |
Other parts of the vehicle
Acceptable | Not acceptable |
External accessories/loose car equipment (including jack), that is intact upon return. | External accessories/car equipment that is not intact upon return. |
Correctly filled fuel according to the car's specifications. | Incorrectly filled fuel according to the car's specifications. |
General checklist
All damages must be reported to Dribe's insurance company. All damages must be repaired before returning the vehicle. The car must be returned with everything you received when you took it over, including license plate frames, charging cables, etc. The car must be cleaned inside and out and have a full tank upon return/drop off.
What does my insurance cover?
Your insurance includes comprehensive and liability coverage, but you are responsible for damages up to the deductible amount. However, the deductible is limited to a maximum of 5,000 kr. per claim. Find answers to more questions in our FAQ.
